Technology

Technology – with flexible and robust applications -- is the key business enabler in successful contact center operations.

At Vector BPO our integrated technology approach allows us to stay focused on your customer rather than our systems.  We have the tools to enhance the customer experience and make sure that every customer receives the same personalized attention and responsiveness -- no matter how they make contact. 

What’s more, our interactions with your customers are transparent!  This means that, at Vector BPO, you will have full access to all aspects of your business in real time, 24/7.   Our total call monitoring capability gives you the opportunity to audit our interactions with your customers.  And we encourage you to monitor and inspect. 

Our strategic approach allow us to provide a full range of integrated end-to-end solutions for the entire sales / service support lifecycle to support sales and marketing campaigns, as well as online initiatives. We strive for customer success and service excellence -- whether you are a business start-up, a mid-size operation, a division of an enterprise or a global company.

Vector partners with communication and technology companies to provide cost effective continuity and performance.  Our relationship with inContact, Inc. demonstrates this partnership strategy. With its roots in telecommunications and network infrastructure, inContact combines connectivity with a fully integrated world-class software platform.   This strategic alliance makes it possible for Vector to provide contact center services to businesses looking to lower their costs by outsourcing offshore.   It also allows us to fully exercise our “transparency” model for our clients.       

Telephony Services. All incoming calls are delivered via a network designed from the ground up to support a broad range of software applications. Calls are directed to the appropriate agent no matter where they are located – including multi-site and remote workforces. Our service helps us provide your customers with professional pre- and after-sales support.

Inbound E-mail Support. Our agents are skilled communicators, well suited to apply the latest technology for increased efficiency.

Chat Support. Our platform comes equipped with a built in Chat module allowing for optimal flexibility and ease of use.

Inbound Fax Support. Technology allows us to provide Intelligent Fax Response (IFR) services, Least-Cost-Routing, Time-of-Day cost-saving techniques and automatic text-and speech-recognition which will improve efficiency and speed of customer response even further.

Day-to-day operations:

We deliver high-impact results for:

  • First-time automation of customer service.
  • Extended call center infrastructure across boundaries—at home, onshore, and offshore.
  • Transform existing businesses into new revenue streams
  • Customer intelligence through integration with customer relationship management (CRM) applications

Our solutions meet challenges and solve problems in a wide variety of applications, such as:

  • Telemarketing
  • Customer Service
  • Technical Support
  • Debt Collections
  • Outsourcing
  • Disaster Recovery
  • Notifications
  • Telecommunications
  • Information Technology
  • Service Level Agreements
  • Security