Posts by: Paul Flannery

BPO Sustainability

By On June 25, 2011 · Leave a Comment

An important question to ask yourself when considering business process outsourcing is: what is the goal? You should think this through, and be aware of your own goals as well as those of the provider you are looking into. The bottom line, really, is the bottom line. You want to save [...]

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Offshore: India vs. Philippines

By On April 25, 2011 · 1 Comment

Business Process Outsourcing (BPO) is a general term used to describe when one company pays another to perform a non-core function. Due to the allure of cost savings and focus on core business, BPO is one of the fastest growing industries in the world today. Outsourcing has become such a big part of [...]

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10 Reasons for Outsourcers to Outsource Call Center Equipment

By On April 7, 2011 · Leave a Comment

Hosted Solutions Cut Costs, Add Flexibility & Increase Profitability

Outsourcers make their living by convincing customers to free themselves of non-core business functions, but until recently they have been unable to practice what they preach when it comes to their own contact center infrastructure. The only option for obtaining essential equipment like a [...]

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