From the monthly archives: July 2011

What is an API?

By On July 18, 2011 · Leave a Comment

The contact center and outsourcing world is full of acronyms and unfamiliar terms, and can be confusing to navigate if you’re new to the scene. We are making an effort to help even those with no knowledge of contact center vernacular to speak of find their way around and make the best investment [...]

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Virtual Call Centers

By On July 9, 2011 · Leave a Comment

Remember when AOL and other companies sent out cds with samples of their software in the mail? Most people just threw them away, but a quick Google image search for AOL cd art showcases some of the more interesting ways people disposed of them. Every once in a while, someone actually used them, but it [...]

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