From the monthly archives: April 2011

Is It Time for a Contact Center Makeover?

By On April 25, 2011 · Leave a Comment

You’ve no doubt seen a makeover show on television. The kind where the fashion victim has the same wardrobe and hairstyle from their high school days—and it has been 20 years since they graduated! Their friends and family members have been bugging them for years to update their look, but they never listen. [...]

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Why Outsource?

By On April 25, 2011 · Leave a Comment

“You can do anything, but not everything.” – David Allen

Recognizing our limitations is an important part of running any successful business. Chances are you started your business because you were passionate about something – maybe it was making parts for machinery or writing software or even creating custom furniture. Whatever it was, [...]

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Vendor Evaluation

By On April 25, 2011 · Leave a Comment

How to Choose the Best Offshore Outsourcing Partner

Choosing the right offshore outsourcer for your business needs can be a lot like Internet dating. No one is going to put something bad on their profile– you actually have to dig deeper to find out if that person is really right for you. Likewise, [...]

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Offshore: India vs. Philippines

By On April 25, 2011 · 1 Comment

Business Process Outsourcing (BPO) is a general term used to describe when one company pays another to perform a non-core function. Due to the allure of cost savings and focus on core business, BPO is one of the fastest growing industries in the world today. Outsourcing has become such a big part of [...]

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10 Reasons for Outsourcers to Outsource Call Center Equipment

By On April 7, 2011 · Leave a Comment

Hosted Solutions Cut Costs, Add Flexibility & Increase Profitability

Outsourcers make their living by convincing customers to free themselves of non-core business functions, but until recently they have been unable to practice what they preach when it comes to their own contact center infrastructure. The only option for obtaining essential equipment like a [...]

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