I was having my usual cup of office coffee, smoking and staring at executive office from the open space on our rooftop and I realized how badly we need to extend the pantry area. I am thinking, maybe I can just install a canopy and create [...]
Curiosity is insubordination in its purest form
Insubordination simply put is a defiance or resistance of authority, refusal or failure to obey reasonable instructions, bringing the employer’s name into the disrepute, mutinous behavior resulting in an actual work stoppage, addressing the senior manager or director [...]
As children, we were taught to be nice to everyone, especially our elders. Say “Thank you” when someone has given you something or has been nice to us and respond with “You’re welcome.” Say “I’m sorry” when we have offended someone else. These do not [...]
Much has been written about creating and maintaining a positive work environment within organizations, specifically call centers. Most contact centers are filled with individuals from all walks of life with many different backgrounds. Some things that have already been itemized and explained in [...]
Blog Authors
Katie Benns
Editormatt
Angelie Cardinez
AuthorDarwin Bawasanta
AuthorEileen Naidas
AuthorMark Caballes
Authormatt
Paul Flannery
AuthorSam Miranda
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Latest Posts
- Selecting leaders – What do I look for and where do I find them
- Re-engineering an organization and sustaining growth
- Anatomy of insubordination at the workplace
- The Importance of Common Courtesy
- Tips to Ensure a Positive Work Environment
- What is an API?
- Virtual Call Centers
- IT-BPO Roadmap
- BPAP
- BPO Sustainability
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Selecting leaders – What do I look for and where do I find them
In my previous articles, I have described the kind of leadership qualities that I feel is most important to possess. Conversely, both “personal humility” and “professional will” being the root of all other qualities in which they manifest. True leadership after all is inversely proportional [...]