As children, we were taught to be nice to everyone, especially our elders.  Say “Thank you” when someone has given you something or has been nice to us and respond with “You’re welcome.”  Say “I’m sorry” when we have offended someone else.  These do not [...]

Much has been written about creating and maintaining a positive work environment within organizations, specifically call centers. Most contact centers are filled with individuals from all walks of life with many different backgrounds. Some things that have already been itemized and explained in [...]