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Selecting leaders – What do I look for and where do I find them

By Darwin Bawasanta On March 18, 2012 · Leave a Comment

In my previous articles, I have described the kind of leadership qualities that I feel is most important to possess. Conversely, both “personal humility” and “professional will” being the root of all other qualities in which they manifest. True leadership after all is inversely proportional [...]

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Re-engineering an organization and sustaining growth

By Darwin Bawasanta On March 16, 2012 · Leave a Comment

I was having my usual cup of office coffee, smoking and staring at executive office from the open space on our rooftop and I realized how badly we need to extend the pantry area. I am thinking, maybe I can just install a canopy and create [...]

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Anatomy of insubordination at the workplace

By Darwin Bawasanta On March 15, 2012 · Leave a Comment

Curiosity is insubordination in its purest form

Insubordination simply put is a defiance or resistance of authority, refusal or failure to obey reasonable instructions, bringing the employer’s name into the disrepute, mutinous behavior resulting in an actual work stoppage, addressing the senior manager or director [...]

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The Importance of Common Courtesy

By Katie Benns On August 12, 2011 · Leave a Comment

As children, we were taught to be nice to everyone, especially our elders.  Say “Thank you” when someone has given you something or has been nice to us and respond with “You’re welcome.”  Say “I’m sorry” when we have offended someone else.  These do not [...]

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Tips to Ensure a Positive Work Environment

By Sam Miranda On August 11, 2011 · Leave a Comment

Much has been written about creating and maintaining a positive work environment within organizations, specifically call centers. Most contact centers are filled with individuals from all walks of life with many different backgrounds. Some things that have already been itemized and explained in [...]

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What is an API?

By Katie Benns On July 18, 2011 · Leave a Comment
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Virtual Call Centers

By Katie Benns On July 9, 2011 · Leave a Comment
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IT-BPO Roadmap

By Katie Benns On June 27, 2011 · Leave a Comment
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BPAP

By Katie Benns On June 26, 2011 · 1 Comment
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BPO Sustainability

By Paul Flannery On June 25, 2011 · Leave a Comment
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