Executive Team
Vector BPO is an American owned and managed full-service Contact Center Service Provider. Our management team is knowledgeable in world-class contact center operations and knows first hand the vital role they play in our clients' operations.
With more than four decades of combined experience in contact center services, the Vector BPO management team can be the dedicated partner you deserve for all your customer touch points.
Our management team works hand in hand with our clients to provide the very best service to our client’s customers.
Paul Flannery
CEO
Paul is the founder of Vector BPO. He is responsible for guiding the company's direction, growth and market presence. He has owned several contact center companies over the past 15 years and been involved in international market development for the past 20.
Marc Baumann
VP & General Manager Philippines
Marc has extensive experience working in the Philippine BPO industry and he is determined to ensure that Vector BPO provide world class service delivery not only to its customers, but to its employees and the country as well.
Mark Caballes
Head of Operations
Mark has over seven years extensive experience in Operations and Site Management in the BPO industry and is responsible for the day-to-day operations, ensuring to provide quality and efficient service delivery to VectorBPO’s Clients.
Darwin Bawasanta
Head of Information Technology
Darwin has over 15 years experience in the field of IT and is responsible for the implementation of technology, the delivery of information services across all departments within the organization, and contributes to Vector's info security policies.
Erwin Calderon Ekong
Director Human Capital
Erwin has over fifteen years leadership experience in Human Resources and is responsible for acquiring, developing and retaining not just the best talents in the industry but ensuring that each department recognizes the potentials of its major asset; the employees.
Judo Maxino
Head of Quality
Judo has over 6 years of BPO experience that range from Operations to Performance Development. In her current role at Vector BPO, she partners with the leadership team to ensure optimized performance through continuous skill and process improvements.